Privacy Policy

1. Introduction

Fastlane Culinary and Hospitality School ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online application portal ("Portal").

By using this Portal, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

2.1 Personal Identification Information

• Full name and title
• Date of birth
• Mobile phone number
• Email address
• Residential address, city, and region
• Citizenship and nationality
• Marital status
• Government-issued ID type and number (e.g. Ghana Card, Passport, Voter ID)

2.2 Emergency & Guardian Information

• Emergency contact name, relationship, and phone number
• Guardian name and phone number

2.3 Academic Information

• Highest level of education
• Previous courses studied
• Desired course and program duration
• Preferred campus location
• Desired start date

2.4 Payment Information

Payment transactions are processed by Paystack. We do not collect, store, or have access to your credit/debit card numbers, mobile money PINs, or other financial credentials. We only receive a transaction reference and payment confirmation status from Paystack.

3. How We Use Your Information

We use the collected information for the following purposes:

• Application Processing: To evaluate and process your admission application.
• Communication: To send you application confirmations, updates, and admission decisions via email or SMS.
• Payment Verification: To verify that the application fee has been successfully paid before granting access to the application form.
• Record Keeping: To maintain records for administrative and regulatory purposes.
• Service Improvement: To improve the Portal and our application processes.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Payment Processor: Your mobile number is shared with Paystack solely for the purpose of processing your application fee payment.
• Email Service: Your email address is shared with our email delivery provider (Resend) to send you application confirmations and communications.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission using HTTPS/TLS protocols.
• Secure database storage with access controls.
• PCI-DSS compliant payment processing via Paystack.
• Regular security reviews and updates.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Application records are typically retained for the duration of your enrollment and for a reasonable period thereafter.

7. Your Rights

Under the Ghana Data Protection Act, 2012 (Act 843), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Objection: Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies & Tracking

This Portal does not use cookies or third-party tracking technologies for advertising purposes. Essential cookies may be used to maintain session functionality and security.

9. Third-Party Links

This Portal may contain links to third-party websites (e.g. Paystack). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

This Portal is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Portal after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: